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Frequently asked questions

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Everything about AI plant diagnosis, crop planning, subscriptions, and organic farming for India — in one place.

TerraceFarming is an AI-powered farming assistant built for Indian growers — whether you tend a balcony in Mumbai, a rooftop in Lucknow, or a field in UP. We combine an AI plant disease tool, expert agronomist consultations, personalised crop schedules, and an organic supplies shop in one place. You don't need prior farming experience; the platform guides you step by step.

No. Our Sprout tier is free forever. It includes basic crop guides, the plant database, and manual watering reminders. You only need to upgrade if you want personalised schedules, unlimited AI diagnoses, smart alerts, or priority agronomist access.

Go to terracefarming.in and tap "Sign up". You need an email address or mobile number — no payment details are required to start. Your account works on both the web and the mobile app with the same login. A 15-day free trial on paid plans also needs no card upfront.

Yes. The mobile app is available on Android and iOS and has the same features as the web version — AI diagnosis, crop schedules, shop, and consultations — optimised for a smaller screen. Uploading plant photos directly from your phone camera is the most common way our members use the AI Plant Doctor.

Go to the login page and tap "Forgot password". We'll send a reset link to your registered email within a minute. If you signed up with a mobile number, you'll receive an OTP instead. If you don't receive either within 5 minutes, check your spam folder or contact support@terracefarming.in.

Yes. You can create multiple profiles within one account — each with its own crop list, schedule, and diagnosis history. Team plans (from ₹1,499/year) let you add separate logins for household members or farm co-workers while sharing one subscription.

The AI Plant Doctor is a photo-based diagnosis tool at terracefarming.in/diagnose. Upload a clear photo of a sick leaf, stem, or fruit and the AI returns the most likely problem — disease, pest damage, or nutrient deficiency — along with a step-by-step treatment plan. Results appear in seconds.

The AI is trained on common Indian crop problems and performs well on early blight, powdery mildew, leaf curl, aphid damage, and common nutrient deficiencies. Accuracy improves significantly with a sharp, well-lit photo taken in natural daylight. The AI gives you an indicative starting point, not a confirmed diagnosis. For high-value crops, recurring issues, or anything that doesn't respond to the suggested treatment, follow up with an agronomist consultation.

The AI Plant Doctor helps you identify probable causes faster than guessing, but it is an indicative tool — not a substitute for professional agronomic advice. This is especially true for field crops, high-value plantings, or cases where multiple symptoms overlap. Always exercise judgement, and if in doubt, book an agronomist call before applying pesticides or removing plants.

Take the photo in daylight or indirect natural light — avoid flash, which washes out symptoms. Fill the frame with the affected leaf or area (5–10 cm from the camera is usually right). Capture the symptom close-up, the underside of the leaf if discoloured, and one full-plant shot for context. Blurry, dark, or heavily filtered photos reduce accuracy. The app will flag low-quality images and ask you to retake.

If the AI returns a low-confidence result or "unable to identify", upload a better photo following the tips above, or book a video consultation with an agronomist who can ask follow-up questions and review multiple images together. Lab soil or tissue testing is also available for difficult cases — your agronomist can recommend it.

Free-tier (Sprout) users get a limited number of diagnoses per month. Bloom Pro and Pro Plus AI subscribers get unlimited diagnoses. We show your remaining free reads before you run out and prompt you to upgrade if needed — we won't cut you off mid-diagnosis without warning.

Yes. The model covers common Indian field crops including rice, wheat, tomato, maize, chilli, brinjal, cotton, and mustard, alongside terrace staples like leafy greens, herbs, and gourds. If you grow an uncommon crop we don't yet support, the AI will say so rather than guessing.

You book a 30-minute video call through the platform. Before the call, describe the issue and optionally attach photos or your AI diagnosis results. The agronomist reviews your case beforehand and spends the session giving you a personalised action plan, sent to you in writing after the call.

A 30-minute video call is ₹199. In-person visits — where an agronomist comes to your terrace or plot — start at ₹499 for 45 minutes and are currently available in Lucknow and Noida only. Pro Plus AI subscribers get priority booking and are moved to the front of the queue.

For urgent cases (active infestation, sudden wilting), same-day video slots are usually available. Standard bookings are confirmed within 24 hours. In-person visits in Lucknow and Noida are scheduled 1–3 days out depending on demand. We confirm your slot via email and WhatsApp.

Yes. Consultations are available in Hindi and English. If you need support in another language (Bhojpuri, Marathi, Kannada, etc.), mention it when booking — we'll do our best to match you with an agronomist who speaks your language.

Our agronomists hold B.Sc. Agriculture or M.Sc. Agriculture degrees and have hands-on experience with Indian cropping conditions. Each specialises in a cluster of crops and regions — we match you to one who knows your zone's soil, climate, and common pest cycles.

A crop schedule is a week-by-week growing plan generated for each crop you log. It tells you when to water, feed, prune, and harvest based on your sowing date, container or plot size, your city's climate zone, and the current season. Schedules update automatically — if you sow late, all the dates shift to match.

Kharif is the monsoon cropping season (June–October), dependent on seasonal rainfall. Common kharif crops include tomato, chilli, brinjal, maize, and gourds. Rabi is the winter season (November–March), suited to crops that prefer cooler conditions — leafy greens, coriander, fenugreek, mustard, and wheat. Our crop guides show the right sowing window for both seasons in your city.

Yes. The platform covers terrace and balcony setups (container-based), home kitchen gardens, and open field plots. When you set up your profile, you select your growing type and the schedules, soil advice, and irrigation plans adjust accordingly.

The irrigation planner takes your crop list, container sizes or plot area, local weather data, and soil type to suggest a daily or weekly watering schedule. It factors in monsoon periods — when you can reduce watering — and dry spells when crops need more. Pro Plus AI subscribers get smart alerts when conditions call for an unexpected watering or pause.

Start with a 1:1:1 mix by volume — one part garden soil, one part cocopeat, one part compost. Garden soil gives structure and minerals, cocopeat holds water without compacting, and compost feeds the plant slowly. For terraces that flood in monsoon, add 10% coarse river sand to the mix to prevent root rot in July. Aim for pH 6.0–7.0. Our soil-mix calculator gives you exact quantities for your container size.

Most Indian terraces handle the same crops year-round once you match container size to root depth. Tomato, brinjal, and chilli need a 12–15 inch pot and at least 5 hours of direct sun. Leafy greens like palak, methi, and lal saag fit in shallow 6-inch trays and grow back after each cut. Herbs — mint, coriander, basil, ajwain — sit happily in 6–8 inch pots and tolerate partial shade. Plan around the season: most fruiting vegetables go in for kharif (Jun–Oct) or rabi (Nov–Mar). Our crop guides have the right pot size, sun hours, and sowing window for each.

The organic supplies shop stocks seeds (open-pollinated and hybrid varieties for Indian conditions), organic fertilizers and compost, grow bags and containers, soil mixes and cocopeat, pest-control sprays, drip irrigation kits, and gardening tools. We source from verified vendors — country of origin and key input details are listed on every product page.

Yes. We ship to all 28 states and major union territories. Standard delivery takes 4–7 business days; metros typically receive orders in 3–5 days. Live plants are only available in cities where we have on-ground teams, because plants take damage in long-distance transit.

Sealed seed packets and unopened tools can be returned within 7 days of delivery. Soil mixes, fertilizers, and seedlings are non-returnable for hygiene reasons, but if anything arrives damaged, send a photo within 48 hours and we re-ship at no charge. Contact support@terracefarming.in or WhatsApp +91 94509 47933 for any order issues.

Free shipping applies to orders above ₹999. Below that, courier charges vary by weight and delivery pin code and are shown at checkout before you pay.

We accept UPI, net banking, credit cards, and debit cards through our payment gateway. Cash on delivery is not available. For subscriptions, we support mandate-based auto-renewal via UPI AutoPay and e-NACH so you don't need to manually re-pay each cycle.

Sprout is free forever. Bloom Pro is ₹99/month or ₹999/year — includes personalised crop schedules, unlimited AI diagnoses, smart alerts, and 10% shop discount. Pro Plus AI is ₹199/month or ₹1,999/year — adds yield forecasting, AI health predictions, priority agronomist access, and 15% shop discount. Yearly plans save about 16% versus monthly billing.

Yes — all paid plans include a 15-day free trial. No payment details are required to start. You only enter payment information if you decide to continue after the trial ends.

We send a reminder 3 days before your trial expires. If you've added a payment method, your plan auto-renews on day 16. If you haven't, your account moves to the free Sprout tier with no charge. You will never be billed without having explicitly set up a payment method.

Yes — cancel from your account dashboard under "Manage subscription" at any time. No cancellation fees, no lock-in. If you cancel mid-cycle, you keep access until the end of the period you've paid for. We don't offer partial-month refunds, but we will refund the full amount if you contact us within 48 hours of an accidental renewal.

Yes. Switch billing cycles from the "Manage subscription" page. Monthly-to-yearly takes effect at your next renewal date. Yearly-to-monthly takes effect when your current annual period ends.

Yes. Team plans start at ₹1,499/year for 2 members, ₹2,999/year for 5 members, and ₹5,499/year for 10 members. All members share the same subscription benefits, and an admin manages the team from a shared dashboard. Contact us for custom plans for larger groups.

We collect what you provide when signing up (name, email or mobile, location), data you enter while using the platform (crop logs, uploaded photos, consultation records, order history), and standard usage data (device type, session logs) that helps us improve the service. We do not sell your data to third parties.

The Digital Personal Data Protection Act, 2023 is India's primary data privacy law. We comply by obtaining clear consent before collecting personal data, limiting collection to what is necessary for the service, and giving you rights to access, correct, and erase your data on request. We also maintain a grievance officer at privacy@terracefarming.in as required. Full details are in our Privacy Policy at terracefarming.in/legal/privacy-policy.

Photos you upload for AI diagnosis are stored securely and used only to generate your diagnosis result. Your agronomist can view them if you share a consultation request. We don't use your diagnosis photos to train third-party AI models or share them publicly. You can delete your photo history from your account at any time.

Email a deletion request to support@terracefarming.in or use the "Delete my account" option under account settings. We erase your personal data within 30 days, except where required by law (e.g., GST transaction records). Crop logs, consultation history, and diagnosis photos are permanently deleted.

We are based in Lucknow, Uttar Pradesh, and operate across India. Our crop guides, soil advice, and agronomist team are built around Indian soils, climate zones, and cropping seasons — not adapted from resources designed for other countries.

Reach us by WhatsApp at +91 94509 47933, by email at support@terracefarming.in, or through the in-app chat. WhatsApp responses typically come within a few hours on business days (Mon–Sat, 9 AM – 6 PM IST). For formal complaints or DPDP-related requests, email our grievance officer at privacy@terracefarming.in.

A 200 sq ft starter setup with 8–10 grow bags, soil mix, and seeds for the season runs ₹4,000–₹8,000 in most cities. A drip irrigation timer adds ₹2,000–₹3,500 and is worth it if you travel occasionally. On-site setup help in Lucknow or Noida runs ₹1,500–₹3,500 depending on terrace size. Monthly running cost after that is typically ₹200–₹400 for top-up fertilizer and new seedlings.

Our guides cover the four climate zones the Indian Meteorological Department uses: tropical (Kerala, coastal Karnataka, coastal Tamil Nadu), subtropical (Punjab, UP, Bihar, most of central India), temperate (Himachal, parts of Uttarakhand, the Northeast), and arid/semi-arid (Rajasthan, Gujarat, parts of Maharashtra). Each guide includes sowing windows for both kharif (Jun–Oct) and rabi (Nov–Mar) in your zone. The seasonal calendar maps your city automatically.

Still have questions?

WhatsApp us or call Mon–Sat, 9 AM – 6 PM IST.

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For formal complaints, contact our Grievance Officer — we acknowledge within 24 hours and resolve within 15 days as required by Indian law.